Frequently Asked Questions

Answers to the most common questions about using Convoy Fleet.

1. What is Convoy Fleet?

Convoy Fleet is a fleet management solution that helps businesses track vehicles, manage drivers, record fuel usage, plan trips, and streamline daily fleet operations using mobile and AI-powered tools.

2. How do I add a new driver?

From your dashboard, go to the Setup Checklist or Drivers section and tap on “Add Driver.” Fill in the required details and save.

3. Can I use Convoy Fleet without a tracking device?

Yes. While tracking devices enhance the experience, you can manage trips, drivers, and vehicles using just your mobile device. GPS and telematics support is optional.

4. How does AI help in this app?

We use AI through AWS Bedrock to provide smart suggestions, predictive trip planning, and dynamic checklists. AI features can be toggled on or off from settings.

5. Is my data secure?

Yes, your data is encrypted and securely stored. We use industry-standard security practices and never share your personal data without consent. Refer to our Privacy Policy for more.

6. What happens if I skip the setup?

Skipping the setup disables automation features and reminders. You can always return later to complete setup from the Dashboard.

7. How do I contact support?

You can email us at info@go-convoy.com or visit our support portal linked in the app's Help section.

8. Does Convoy support fuel tracking?

Yes. You can record and track fuel usage for each trip or driver. Go to the Fuel section in the dashboard to get started.

9. Can I generate reports?

Yes. Convoy Fleet allows CSV and PDF report generation for drivers, vehicles, fuel history, and trip data.

10. How often is the app updated?

We continuously improve based on feedback. Updates are released monthly with new features, performance fixes, and AI enhancements.

If your question isn't listed here, please contact us or visit www.convoyfleetapp.com for more information.